Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website aiforward.one and related services provided by AIForward Pte. Ltd. (UEN 201847291B) (“AIForward”, “we”, “us”). By accessing our website or engaging our services, you agree to these Terms. If you do not agree, do not use our website or services.

1. Company information

AIForward Pte. Ltd.
8 Marina View, #43-01 Asia Square Tower 1, Singapore 018960
Email: [email protected]
Phone: +65 6221 8934

2. Services

AIForward provides business-to-business artificial intelligence and machine learning consulting, adoption programmes, solution deployment, and related professional services to organisations in Singapore and the Asia-Pacific region. Specific deliverables, timelines, fees in SGD, and service levels are defined in separate statements of work, order forms, or master service agreements (“MSA”) executed between AIForward and the client.

Information on this website — including package pricing, collection module descriptions, and ROI figures — is indicative only and does not constitute a binding offer until confirmed in writing.

3. Website use

You may use our website for lawful business purposes only. You must not:

• Attempt unauthorised access to our systems or data;
• Introduce malware, scrape content at scale without permission, or disrupt site availability;
• Misrepresent your identity or affiliation;
• Use content from the website to train competing models without our written consent;
• Violate applicable laws, including the PDPA when submitting personal data via forms.

4. Intellectual property

All content on aiforward.one — including text, graphics, logos, methodologies (Assess, Adopt, Accelerate, Advance), and software — is owned by AIForward or its licensors and protected by copyright and other intellectual property laws. You receive a limited, non-exclusive licence to view and download content for internal evaluation. No licence is granted to reproduce, distribute, or create derivative works except as permitted by law or express written agreement.

Client data and custom models developed under a paid engagement remain governed by the applicable MSA. Unless otherwise agreed, AIForward retains rights to pre-existing tools, frameworks, and general know-how.

5. Confidentiality

Information shared during sales discussions, workshops, or pilots may be confidential. Each party agrees to protect the other’s confidential information using reasonable care and to use it only for the purpose disclosed. This obligation survives termination for three years, except for information that becomes public through no fault of the receiving party.

6. Fees and payment

Fees are quoted in Singapore Dollars (SGD) unless otherwise stated. Invoices are due within the period specified in your contract (typically 30 days). Late payments may incur interest at 1% per month or the maximum permitted by law. We may suspend services for overdue amounts after written notice.

7. Warranties and disclaimers

We perform services with reasonable skill and care consistent with industry standards for AI consulting. Except as expressly stated in a signed MSA:

• Our website and materials are provided “as is” without warranties of any kind;
• We do not warrant uninterrupted or error-free operation of websites or third-party AI models;
• You are responsible for decisions made using our recommendations and outputs;
• Machine learning outcomes depend on data quality and organisational adoption — specific ROI is not guaranteed.

8. Limitation of liability

To the fullest extent permitted by Singapore law, AIForward shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or data. Our aggregate liability arising from any claim relating to these Terms or the website shall not exceed SGD 5,000, except where liability cannot be excluded by law (including death or personal injury caused by negligence, or fraud).

Where you have a paid MSA, liability caps and exclusions in that agreement prevail over this section for covered services.

9. Indemnity

You agree to indemnify AIForward against claims arising from your misuse of the website, breach of these Terms, infringement of third-party rights by content you supply, or unlawful processing of personal data under your direction — except to the extent caused by our gross negligence or wilful misconduct.

10. Personal data

Our collection and use of personal data is described in our Privacy Policy, which incorporates PDPA requirements as updated in May 2025. By submitting a contact form, you confirm that information provided is accurate and that you have authority to share it.

11. AI and automated systems

Where our solutions use automated decision-making or profiling, we will describe logic, significance, and envisaged consequences in programme documentation. Clients remain responsible for lawful deployment in their jurisdictions, including employee consultation and transparency obligations in APAC markets where applicable.

12. Third-party services

Our solutions may integrate third-party cloud, model, or analytics providers. Your use of those components may be subject to additional terms. We are not liable for third-party outages or policy changes beyond our reasonable control.

13. Term and termination

These Terms apply while you access our website. Paid engagements terminate according to the relevant MSA. We may suspend website access or services if you materially breach these Terms or applicable law. Provisions that by nature should survive (intellectual property, confidentiality, liability limits, governing law) will survive termination.

14. Force majeure

Neither party is liable for delay or failure to perform due to events beyond reasonable control, including natural disasters, pandemics, government actions, or widespread infrastructure failures, provided the affected party notifies the other promptly and uses reasonable efforts to resume performance.

15. Governing law and disputes

These Terms are governed by the laws of Singapore. The courts of Singapore have exclusive jurisdiction, without prejudice to our right to seek injunctive relief elsewhere. Parties agree to attempt good-faith negotiation for 30 days before commencing litigation, except for urgent intellectual property or confidentiality matters.

16. Changes

We may revise these Terms by posting an updated version on this page. Material changes take effect on the stated “Last updated” date. Continued use of the website after changes constitutes acceptance. For active MSAs, conflicting terms in the signed agreement prevail.

17. Contact

Questions about these Terms: [email protected] or contact us.